Return policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Beauty For Real purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

  • Returns must be made within 30 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • Please mail your jolively.com return to:

           Jolively
           Attn: Returns/Exchanges Dept
           515 S Harvard blvd. Suite 314
           Los Angeles, CA, 90020

  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on jolively.com may be accepted for a return.

Please contact customer service with any questions by email at jolivelyvely@gmail.com.

Please Note:  Empty containers cannot be accepted for refund.

Exchange Policy

We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.

  • We accept exchanges on items purchased on jolively.com only up to 30 days after the original purchase.  
  • Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.  
  • You will be responsible for the return shipping & handling charges, which will not be refunded.  
  • Ship your exchange to us via a pre-paid package:

           Jolively
           Attn: Returns/Exchanges Dept
           515 S Harvard blvd. Suit 314
           Los Angeles, CA, 90020

Please contact customer service with any questions by email at jolivelyvely@gmail.com.

Please Note:  Empty containers cannot be accepted for refund.

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days. Please contact customer service at jolivelyvely@gmail.com, we will respond with the appropriate return and/or exchange instructions.

SHIPPING

Our websites offer free standard shipping on all orders over $50 within the United States.  Jolively reserves the right to change this shipping promotion at any time.

Most orders are delivered within 2-6 business days using USPS priority mail Service. jolively.com orders are shipped and delivered on business days (Monday through Friday, excluding federal and major holidays).  Most orders are processed within 24 hours of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday.

All purchases are subject to bank authorization prior to processing.  Only authorized purchases will be processed and shipped. Shipments to US territories and parts of Alaska and Hawaii may be subject to additional charges.